What is Kapture CX?
Kapture CX is an AI-powered customer support automation platform built for large enterprises. It understands your industry and adopts a vertical-specific approach to deliver solutions tailored to your unique business requirements.
How does Kapture CX work?
Kapture CX offers a suite of built-in customizations for various industries, including retail, e-commerce, consumer durables, travel, BFSI, and energy and utilities. It provides a unified platform for customer service operations, enabling hyper-personalized CX, seamless omnichannel experiences, and AI-powered self-service options.
Features of Kapture CX
Product
- Kapture Service Cloud: Help Desk Management System, Ticket Management System, Contact Center, Omnichannel Experience, Self Serve, Live Chat, Chatbots, Knowledge Management System, Learning Management System, Internal Ticketing
- Kapture Frontline: Service Center
- Kapture Insights: AI Offerings: KAI, Agent Assist, Smart Ticket Routing
Industries
- Retail
- E-Commerce
- Consumer Durables
- Travel
- BFSI
- Energy & Utilities
Pricing
- Request a demo to learn more about our pricing plans.
Benefits of Kapture CX
- Value Delivery: Significantly improve key metrics that elevate contact center efficiency and cost-effectiveness by bringing everything on a unified platform.
- Gain Customer Trust: Meet your customers where they are with AI-powered self-service options, omnichannel support, and feedback at every step.
- Empowered Agents: Do more with a lean team by leveraging Generative AI to equip your human agents with real-time guidance and automated responses for efficient, high-quality customer interactions.
