TheySaid

Product Features of TheySaid

Overview

TheySaid is the world's first Conversational AI Survey platform designed to enhance customer engagement and gather actionable insights through intelligent, interactive surveys.

Main Purpose and Target User Group

The primary purpose of TheySaid is to drive customer value and revenue by facilitating deeper engagement with customers through AI-powered surveys. The target user group includes businesses of all sizes looking to improve customer satisfaction, reduce churn, and enhance their understanding of customer needs.

Function Details and Operations

• AI-generated survey questions tailored to your website content.
• Conversational follow-up questions for real-time engagement.
• Ability to embed surveys in various customer touchpoints, including websites, emails, and existing outreach tools.
• AI-driven summaries of survey responses to identify common themes and critical action steps.

User Benefits

• Achieve 50-100X more responses compared to traditional surveys.
• Experience a 1-5% increase in Net Revenue Retention.
• Gain 34% more actionable feedback for informed decision-making.
• Enhance customer engagement through personalized interactions.

Compatibility and Integration

TheySaid seamlessly integrates with existing customer outreach tools and platforms, allowing businesses to embed surveys within their current customer flows. The AI is compatible with over 80 languages, making it accessible for international audiences.

Customer Feedback and Case Studies

TheySaid has received outstanding feedback from users, boasting a 4.9 satisfaction score and a 5.0 ease of setup rating. Case studies highlight significant improvements in lead generation and customer retention.

Access and Activation Method

Users can get started with TheySaid for free, with no credit card required. The platform offers an easy setup process, allowing businesses to quickly implement AI surveys and begin gathering valuable insights from their customers.

Frequently Asked Questions

1. Why should I use TheySaid for surveys?

TheySaid transforms traditional surveys into engaging conversations by asking one relevant question at a time. This approach fosters ongoing dialogue and keeps your audience engaged, allowing for personalized follow-up questions that yield richer insights.

2. How do participants experience the survey?

Participants interact with our AI as if they are having a conversation. They can answer questions, ask their own, and utilize speech-to-text for a hands-free experience.

3. What types of questions should I start with?

You can begin with various types of questions tailored to your needs, such as:

• Replacing existing NPS surveys with AI-driven ones.
• Gathering immediate feedback on newsletters or presentations.
• Asking about the ease of finding information on your help documentation.

4. How can I integrate these questions throughout the customer journey?

Consider these listening posts:

• For prospects, embed feedback questions in marketing content.
• For buyers, assess buying intent after sales presentations.
• For new customers, inquire about their onboarding experience.
• For existing customers, regularly check in with NPS and product feedback.

5. Can international customers participate in the AI survey?

Yes! TheySaid's AI supports over 80 languages, automatically detecting and interacting in the preferred language of your audience.

6. Is the AI survey secure?

Absolutely! TheySaid prioritizes data security by:

• Not using customer responses for AI training.
• Being SOC 2 Type II certified.
• Allowing users to control the information shared, with options for anonymity.

7. How does TheySaid enhance customer engagement?

TheySaid's AI surveys are designed to engage customers in real-time, asking personalized follow-up questions that feel natural and conversational. This approach increases response rates and provides deeper insights into customer satisfaction and preferences.